Our Client Testimonials
We love our clients and they love our work.
I would highly recommend Watchman Waterproofing! Each person and every department that we had contact with was professional, knowledgeable, and courteous. Everyone that Came to our house, Josh in sales and the workmen, arrived on time and totally prepared. The end result was outstanding! The crew at our house Ricky, JJ, Shawn, Mike, and Alex, worked well with one another and we’re very respectful of our home. I can’t say enough about the wonderful experience that we had with this company!
Kudos to Bobby, Tom, and Mark for a great job replacing an existing sump pump, as well as adding a new sump pump in an older portion of our basement. Despite having to overcome infamous "Cape Ann Granite" during the install, the team from Watchman Waterproofing persevered and got the job done. The finished product looks great!
Tim O'Brien, the owner, came to our home to assess a water problem in our basement. He could have sold us a system and made a profit, but he was honest and transparent. He told us we need to fix the drainage on the exterior and this could be done by our landscaper. The service is unbelievable and of the highest ethical standards. I would highly recommend them based upon my review and also the previous stellar reviews.
They were very professional and flexible! I thought I had them coming one day, but we got our days crossed. Dave was very flexible and we ended up having them work the earlier day. Mike also met me after the job was done for me to pay him. Excellent work!
I cannot say enough good things about my experience with Watchman Waterproofing. We had a failed drainage system in our basement which caused water to come through the floor! Larry came over and diagnosed the issue and proposed a solution. Scheduling was fast and simple and we had the system installed last week (Thanksgiving week). The install was headed by Darms who was very knowledgeable about what we were experiencing. Darms and his team jack hammered the perimeter of the basement and removed the old failing system and installed an all new system with new pipes, new pits and 2 new sump pumps and routed all the water to the side of the house. Fast forward to the day after install…we had an issue where all the water discharged was flowing down hill and flooded our neighbors yard! I called Larry and he had Darms and the team back to the house IN 30 MINUTES! They proposed a new solution of discharging the water to the other side of the house, they jack hammered a few spots and rerouted all the water to the other side of the house for a minimal added expense. I felt horrible making they redo what they had worked so hard on by Darms and the team kept a smile on their face the whole time and exceeding our expectations in every way. We now have a DRY BASEMENT and all the water being discharged is away from our house and the neighbors. We are very satisfied customers, thanks Watchman Waterproofing!
The team was very efficient and polite. Also, very knowledgeable about the system I was having installed and thoroughly educated us! The crew did a pretty good job of cleaning up my basement, back porch and yard when the job was completed, too! I would definitely recommend Watchman Waterproofing!
I wish I could give ten stars! I can’t say enough good things about Watchman Waterproofing. From the beginning quote process through installation, they have been a fantastic organization. They even helped me with an emergency before I signed my contract! The crew (headed by awesome Mike) was always on time, hardworking and kept everything tidy. My basement is totally clean and dry. I am so happy I chose Watchman.
Had a terrific experience with a service visit, very thorough, reassuring, clear, and friendly. Such a relief to be in good hands and know the basement will stay dry!
Can’t say enough about this Company. Larry came to my home to explain what they were going to do. We went to the cellar where he checked out the problem and showed me how they would rectify it. He was very thorough in his explanation and answered all of my questions. On the day of installation, Pedro, George and the crew showed up on time and got right to work. They did a great job on what turned out to be a somewhat complicated installation. Pedro is a very personable individual and kept me informed of the progress during the day. At the end of the day, after the crew had left, Larry came by to check out the work and make sure I was satisfied with the work. The crew was very efficient and cleaned up after themselves, never would have known they were there, Great job, thank you.
Larry and the rest of the crew did an incredible job on my basement. The amount of water that was pooling in my crawl space was astonishing but Larry told me several options on how to manage it and everything worked great. Not only did they solve the water issue but they went out of their way and actually cleaned up the garage (which was a mess but had nothing to do with the water problems) when they were finished. I’m not kidding when I say the garage and crawl space looked 100 times better when they were finished. I highly recommend and will go to them with any future water issues I may have.
I’ve been impressed with their commitment to customer satisfaction. They will go the extra mile to ensure you are satisfied. The tech, Seth, did a great job re-routing my pump to solve a large water discharge problem. He was thorough and efficient, all while answering all of my questions!
They came on time, worked all day and did an excellent job.
Can I just say that it was a pleasure working with your company. This is a project that I have been wanting to do for years and your company made it a great experience. From Josh coming out to assess the situation and figure out a plan, to Pedro and his crew making quick work of it in a clean and conscientious manner, the whole process was not stressful at all. One thing happened that made me realize what kind of a company Watchman is. Our trash man approached one of the crew and apparently wanted to know what he would charge to do a job “off the books”. Your employee refused, saying it “wasn’t fair to the company. That takes money from them. Why would I do that, they have been good to me, giving me a job”. That right there speaks volumes. That is how you develop good customer relations, by treating your employees right. Treat them right, and they treat the customers right. Pretty simple, but forgotten a lot today. Thank you again. Don’t know what I’ll do now when it rains, since I won’t be wet-vacuuming the basement.
Watchman Waterproofing made our wet basement dry. Mike and the guy’s got the job done. Thanks
Our foreman, Mike, was outstanding! He communicated to us before during and after the installation and answered all our questions. They were on time and did a great job cleaning up. Mike’s team were some of the hardest working people I’ve encountered in a long time. This is a physically demanding job and this crew just didn’t stop! Everyone was professional and friendly. Well done!
They were easy to work with and did great work. They made sure I understood every part of the process and were great at keep us informed at all levels of the procedure.
On Thursday Apr 25, 2019 Mike and his two guys Sean and Colin showed up to waterproof my basement. As soon as they arrived, they got right to work. These guys were fantastic, very professional and did an outstanding job. Even though I knew how the job was going to go, Mike took the time to explain everything right down to the last detail and answered any questions that I had. Once the job was finished they cleaned up and left the basement cleaner than when they started. ( very impressed ) I would highly recommend Watchmen Waterproofing to anyone looking to waterproof their basement.
Fast, Efficient, Professional, On-time.
They did a good job.